Privacy Policy
Last updated: October 16, 2026
1. Data Controller
PowerPro Marbella, operated by AIAA LATAM LLC DBA PowerPro Marbella, is the data controller responsible for your personal data. We are a technical services company specialising in residential and commercial electrical, emergency plumbing and drain unblocking, air conditioning and climate control, and hospitality equipment maintenance, serving Marbella and the Costa del Sol, Spain. You can contact us at any time by email at info@powerpromarbella.com or by phone at +34 951 84 06 22.
2. Data We Collect
We collect the following categories of personal data: (a) Identification data: your name and surname; (b) Contact data: your phone number, mobile number, and email address; (c) Service request data: details of the service you need, your address or location, preferred dates, and any information you provide in the message field of our forms; (d) Communication data: records of your WhatsApp messages and phone calls with our team; (e) Device and browsing data: IP address, browser type, device type, pages visited, and cookies; (f) Attribution data: UTM parameters, GCLID, and referrer information from advertising campaigns.
3. Purpose of Processing
We process your personal data for the following purposes: (a) To manage your service request, prepare a quote, and schedule a technical visit; (b) To send you appointment confirmations and reminders by SMS, email, or WhatsApp; (c) To communicate with you about the status of your service; (d) To maintain records for billing and warranty purposes; (e) To evaluate job applications submitted through our careers form; (f) To analyse website traffic and improve our services; (g) To comply with legal obligations.
4. Lawful Basis
Our lawful bases for processing your personal data are: (a) Consent: you provide your data voluntarily through our forms, WhatsApp, or phone calls; (b) Contract: processing is necessary to deliver the service you have requested; (c) Legitimate interest: we process data to communicate with you about your service and improve our business operations. We comply with the General Data Protection Regulation (GDPR) and the Spanish Organic Law on Data Protection and Digital Security (LOPDGDD).
5. Mobile Information and SMS
If you provide your mobile number, we use it only to send service-related text messages, such as appointment confirmations and reminders. Mobile information and SMS opt-in data are never shared with third parties or affiliates for marketing or promotional purposes. Consent to receive SMS is not a condition of purchase. You may opt out at any time by replying STOP.
6. Data Sharing
We do not sell your personal data. We share your data only with service providers that help us deliver our services, such as our CRM platform, calendar booking system, and communication tools. These providers process your data on our behalf under data processing agreements and are bound by confidentiality obligations. We may also disclose your data when required by law.
7. Data Retention
We retain your personal data for as long as necessary to fulfil the purpose for which it was collected. Service request data is retained for the duration of the service relationship plus the legally required retention period. Website analytics data is retained for up to 24 months. Job application data is retained for up to 12 months unless you request earlier deletion.
8. International Transfers and Safeguards
Some of our service providers may be located outside the European Economic Area. We ensure that any international transfer of your personal data is carried out in compliance with the GDPR, using appropriate safeguards such as Standard Contractual Clauses approved by the European Commission, or relying on adequacy decisions for the destination country.
9. Your Rights
Under the GDPR and Spanish LOPDGDD, you have the following rights: (a) Access: obtain a copy of your personal data; (b) Rectification: correct inaccurate or incomplete data; (c) Erasure: request deletion of your data; (d) Objection: object to processing based on legitimate interest; (e) Restriction: limit the processing of your data; (f) Portability: receive your data in a structured, machine-readable format. To exercise any of these rights, email info@powerpromarbella.com. We will respond within one month.
10. Security
We implement appropriate technical and organisational measures to protect your personal data, including encryption in transit (TLS), access controls, and regular security reviews. Despite our efforts, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
11. Children
Our services are not directed at children under 16, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us at info@powerpromarbella.com and we will delete it promptly.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated version on this page with a revised 'Last updated' date. We encourage you to review this page periodically.
13. Contact
If you have any questions about this Privacy Policy or our data practices, please contact us at info@powerpromarbella.com or by phone at +34 951 84 06 22. PowerPro Marbella, operated by AIAA LATAM LLC DBA PowerPro Marbella, Marbella, Spain.